Help with problems
A reaction or a worrying delivery
Here is when to seek urgent help, what to ask about a delivery and where a medicine problem can be reported.
Get emergency help for a severe reaction
A severe allergic reaction can cause difficulty swallowing or breathing, a swollen tongue or face, or loss of consciousness.
Call 911 now, or go straight to the nearest emergency room.
Severe allergy
Anaphylaxis means a severe, life-threatening allergic reaction.
This reaction can begin in seconds or minutes.
As of September 17, 2026.
US health library: severe allergic reactionsA concerning delivery needs a check
Warm weight-loss injections
If a weight-loss injection reaches you warm or has not been kept cold enough, the FDA advises against using it.
As of September 17, 2026.
FDA: warm-delivery concernsStorage
Peptide medicines do not all share a storage temperature.
Each product has its own storage needs. Follow that product’s label and the instructions from its pharmacy instead of a broad rule for peptides.
As of September 17, 2026.
US label record: a room-temperature product US health library: semaglutide storageAsk for help with a confusing label
Measurement mistakes
Reports received by the FDA describe mistakes with compounded semaglutide amounts; some reports describe care in hospital.
As of September 26, 2026.
FDA: reports of measurement errorsArizona’s advice on labels
Arizona’s Nursing Board has also published advice about label differences and measurement errors in made-to-order weight-loss medicines.
As of October 3, 2026.
Arizona: the label advisoryCan the pharmacist explain the unclear label, and how do I reach the prescriber with a new concern?
Pause an offer with these claims
Prescription and approval claims
Federal law is broken when a prescription medicine is supplied without a valid prescription.
FDA approval claims for medicines made to order are false.
Report a medicine problem
MedWatch
Patients can report medical-product problems to MedWatch, a service run by the FDA.
A report puts a concern on record; that record alone cannot establish that the medicine was the cause.