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Help with problems

A reaction or a worrying delivery

Here is when to seek urgent help, what to ask about a delivery and where a medicine problem can be reported.

Get emergency help for a severe reaction

A severe allergic reaction can cause difficulty swallowing or breathing, a swollen tongue or face, or loss of consciousness.

Call 911 now, or go straight to the nearest emergency room.

Severe allergy

Anaphylaxis means a severe, life-threatening allergic reaction.

This reaction can begin in seconds or minutes.

A concerning delivery needs a check

Warm weight-loss injections

If a weight-loss injection reaches you warm or has not been kept cold enough, the FDA advises against using it.

As of September 17, 2026.

FDA: warm-delivery concerns

Storage

Peptide medicines do not all share a storage temperature.

Each product has its own storage needs. Follow that product’s label and the instructions from its pharmacy instead of a broad rule for peptides.

Ask for help with a confusing label

Measurement mistakes

Reports received by the FDA describe mistakes with compounded semaglutide amounts; some reports describe care in hospital.

Arizona’s advice on labels

Arizona’s Nursing Board has also published advice about label differences and measurement errors in made-to-order weight-loss medicines.

As of October 3, 2026.

Arizona: the label advisory
Take this question

Can the pharmacist explain the unclear label, and how do I reach the prescriber with a new concern?

Pause an offer with these claims

Prescription and approval claims

Federal law is broken when a prescription medicine is supplied without a valid prescription.

FDA approval claims for medicines made to order are false.

Report a medicine problem

MedWatch

Patients can report medical-product problems to MedWatch, a service run by the FDA.

A report puts a concern on record; that record alone cannot establish that the medicine was the cause.