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SurpriseQuestioning treatment packages Chapter index

Visit desk

A screen visit or a room visit?

Think about the visit before choosing the package. The useful question is whether the clinician can assess your concern through that visit.

The people and the visit

A clinician is the health professional assessing your concern and discussing care. A prescriber writes a prescription, an order for a medicine.

For care in a room, consider an in-person medical clinic. For remote care, consider a licensed telehealth service. Ask who will assess you before choosing either route.

A visit starts with your concern, not a product menu.
  1. DescribeWhat are you hoping to change?
  2. DiscussWhat information does the clinician need?
  3. DecideWhat care, if any, fits the assessment?

Can the visit happen from Surprise?

Remote examination

Arizona does not require every telehealth prescription to begin with an in-person visit.

The clinician must examine you well enough to decide on care. Their licence or other permission to practise must allow them to prescribe the medicine. State and federal rules for that medicine also apply.

Ask: “Can you assess my concern by screen, and does your permission to practise allow you to prescribe this medicine?”

Choosing the visit method

Under Arizona’s rules, the clinician must consider whether a remote visit can provide the care the patient needs.

What if video is difficult?

Phone-only care

Arizona can treat a phone visit as telehealth if video cannot reasonably be used.

The clinician decides this based on the patient’s physical or mental abilities, access to equipment, or phone and internet service.

Prepare a small set of notes

  • Describe the concern you want help with using your own words.
  • Your medicines and supplements, including their names.
  • Past reactions, current concerns and questions about pregnancy, if relevant.
  • Any offer or product name that prompted the visit.

Ask how follow-up will work. Who answers questions? How do you send new information? If the plan is unclear, ask the clinician to put it in ordinary words.

Tests or an examination

The national group of medical boards recommends arranging needed tests when a screen visit is not enough. It also recommends sending the patient for an in-person examination when needed.

This is advice to health professionals, not a law by itself.

Before deciding on treatment, ask whether you need testing or a face-to-face examination.